We are so
confident that you will be satisfied with our products, we
offer a 30 day money back guarantee. If for any reason you
are unsatisfied , you may return the product to us for a refund
of the product's purchase price, not including shipping/handling
charges if applicable. Although over 98% of our customers are
satisfied with our products and service and we are striving
to make this rate of satisfaction 100%, we realize that occasionally
some people will not be satisfied. We want you to be happy
with our products and services and recommend us to your friends.
We will do anything we can to make you, our valued customer,
satisfied, by either issuing a refund or replacing the item
free of charge, whichever you choose. Please note: We cannot
replace or exchange a product AND issue a refund, it's "either
or", not both.
Note: A $5
handling charge will be applied against the credit of the product's
purchase price for each product returned for a refund.
Instructions
for returning a product:
In order to receive a refund, the product must be returned to our company.
Product must be returned in original box, and should be placed in a larger
box or padded envelope to insure against damage (use the one we sent to you
originally!).
Products
made of glass should be repackaged with care to insure against
breakage. For our employees' safety, any box that contains
broken glass will be discarded and a refund will not be processed
(we cannot instruct our employees to pull out broken glass
pieces from boxes for obvious reasons).
In the
box with the product please insert the return form with all
required information filled out and signed. Click
here to print out the return form. The return form MUST
be included in the box.
Mail
the product with the return
form to the address provided on the form.
We suggest
that you mail it to us return receipt requested and insured,
however we will accept any type of delivery service such as
Federal Express or UPS etc. Although returns are processed
immediately as received, sometimes it takes a while for your
credit card company or bank to credit your account. Please
allow 2-4 weeks for the credit to show up on your next statement.
Instructions
for exchanging a product:
please fill out our customer
service form and include your name, order number (your order number starts
with a one and four or five 0's i.e. 10001234 or 10012345) and product you
wish to exchange or replace.
Or, simply
call toll free 1-866-475-4424 and ask to speak to the customer
service department, they will be glad to assist you (exchanges
only).
Please note:
all exchanges are shipped UPS ground, please allow 1-7 days
for delivery. Exchanges for orders outside of the continental
United States may incur additional shipping/handling charges.
